Improving Features of Sales of Health Insurance Products
https://doi.org/10.26794/2304-022X-2023-13-3-108-118
Abstract
Insurance protection of the population is of particular paramount importance during pandemics, economic transformation and other complex processes in the life of society. The paper examines the state of the insurance market during the peak of the COVID-19 pandemic, as well as the main trends in its development during 2022. The purpose of the study is to improve measures for the sale of health insurance products in order to increase the profitability of insurers’ operations. In difficult and challenging economic conditions, a comprehensive marketing program will help insurance companies to continue their development and maintain financial stability. The proposed activities include the development of new products and improvement of the conditions already existing in the market; active offer of voluntary health and medical insurance and new programs for migrants traveling abroad; study of the financial situation of corporate insurers, individual entrepreneurs; sales via the Internet; application of discounts for prolongation of contracts; expansion of digitalization in insurance transactions, etc. In the course of the work, general scientific methods were used: analysis and synthesis, observation, grouping and comparison. The results of the study can be useful to employees of insurance organizations, teachers and students of economic disciplines.
About the Author
A. B. PluzhnikRussian Federation
Anna B. Pluzhnik — Cand. Sci. (Econ.), Associate Professor of the Department of Banking and Insurance
Orenburg
References
1. Rumyantseva A. V., Rumyantseva E. I. Socio-economic aspects of insurance market: Modern tools for promoting. Diskussiya = Discussion. 2019;(2):28–36. (In Russ.). DOI: 10.24411/2077–7639–2019–10003
2. Kotler P. Marketing essentials. Upper Saddle River, NJ: Prentice-Hall; 1984. 647 p.
3. Suslyakova O. N. Problems and prospects of development of the voluntary health insurance market in the Russian Federation. Territoriya nauki. 2018;(5):124–132. (In Russ.).
4. Belousova T., Enilina D. Analysis of the efficiency of programs of resistance to fraud insurance. Vestnik nauki i obrazovaniya = Bulletin of Science and Education. 2019;(7–1):60–65. (In Russ.).
5. Bespalov M. V., Kudryashov V. S. The main aspects of organization management of insurance services. Uchenye zapiski Tambovskogo otdeleniya RoSMU = Scientific Notes of the Tambov Branch of RUYS. 2018;(11):16–25. (In Russ.).
6. Zhadan I. M. Fulfillment of obligations of insurance companies under the contracts of voluntary medical insurance in terms of the mode of increased readiness or emergency in Russia. Obrazovanie i pravo = Education and Law. 2020;(4):113–116. (In Russ.). DOI: 10.24411/2076–1503–2020–10416
7. Belozyorov S. A., Sokolovskaya E. V., Faizova A. A. Biological hazard risk studies: A comparative analysis of approaches and the role of insurance. Vestnik Sankt-Peterburgskogo universiteta. Ekonomika = St. Petersburg University Journal of Economic Studies (SUJES). 2021;37(2):344–367. (In Russ.). DOI: 10.21638/spbu05.2021.207
8. Tсerkasevich L. V., Makarenko E. A. Development of insurance from infectious diseases in Russia. Nauchnye trudy Vol’nogo ekonomicheskogo obshchestva Rossii = Scientific Works of the Free Economic Society of Russia. 2020;224(4):386– 400. (In Russ.). DOI: 10.38197/2072–2060–2020–224–4–386–401
9. Ogorodnikova E. P., Gridnev M. F. Pandemic insurance market. Epokha nauki. 2020;(23):120–123. (In Russ.). DOI: 10.24411/2409–3203–2020–12330
10. Dedeeva S. A., Kaziev S. N. Features of the insurance market in the context of the COVID-19 pandemic. Simvol nauki: mezhdunarodnyi nauchnyi zhurnal = Symbol of Science: International Scientific Journal. 2020;(12–1):102–105. (In Russ.).
11. Kazakova N. A., Petrova D. A. Dynamics of the insurance market under COVID-19 conditions. Epokha nauki. 2021;(25):168–173. (In Russ.). DOI: 10.24412/2409–3203–2021–25–168–173
12. Fayzullaev B. Insurance companies in pandemy conditions, their investment and innovative activities. In: Economics and finance: Proc. Int. conf. (Tashkent, April 20, 2021). 2021:249–253. URL: https://cyberleninka.ru/article/n/insurance-companies-in-pandemy-conditions-their-investment-and-innovative-activities/viewer (accessed on 02.04.2023).
13. Harris T., Yelowitz A., Courtemanche C. The impact of COVID-19 on the life insurance market was minimal. IZA World of Labor. Feb. 08, 2021. URL: https://wol.iza.org/opinions/impact-of-covid-19-on-life-insurance-market-minimal (accessed on 02.04.2023).
14. Kramaric Pavic T., Kitic M. Comparative analysis of concentration in insurance markets in new EU member states. International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering. 2012;6(6):1322–1326. DOI: 10.5281/zenodo.1328688
15. Overview of key performance indicators of insurers 2020. Moscow: Bank of Russia; 2021. 26 p. URL: https://cbr.ru/Collection/Collection/File/32073/review_insure_20Q4.pdf (accessed on 02.04.2023). (In Russ.).
16. Overview of key performance indicators of insurers III quarter 2021. Moscow: Bank of Russia; 2021. 14 p. URL: https://www.cbr.ru/Collection/Collection/File/39605/review_insure_21Q3.pdf (accessed on 02.04.2023). (In Russ.).
17. Overview of key performance indicators of insurers II quarter 2022. Moscow: Bank of Russia; 2022. 16 p. URL: https://www.cbr.ru/Collection/Collection/File/42295/review_insure_22Q2.pdf (accessed on 02.04.2023). (In Russ.).
18. Pluzhnik A. B., Donetskova O. Yu. Activities of Russian insurers in the conditions of crisis events. Azimut nauchnykh issledovanii: ekonomika i upravlenie = ASR: Economics and Management (Azimuth of Scientific Research). 2020;9(4):293– 296. (In Russ.). DOI: 10.26140/anie-2020–0904–0068
19. Chernenko V. A., Voronov A. A., Reznik I. A. Investing in the national economy: New development format. Ekonomicheskii vector = Economic Vector. 2022;(2):5–10. (In Russ.). DOI: 10.36807/2411–7269–2022–2–29–5–10
20. Matiyazova S. R. The process of formation of innovative environment in competitive conditions in the insurance market. Oriental Journal of Economics, Finance and Management. 2022;2(01):7–11. DOI: 10.37547/supsci-ojss-02–01–02
21. Sironi P. FinTech innovation: From robo-advisors to goal based investing and gamification. Chichester: John Wiley & Sons; 2016. 192 p. (The Wiley Finance Series).
22. Xiaohe X. Digital transformation trends of China’s insurance industry after the COVID-19 pandemic. Vestnik Tomskogo gosudarstvennogo universiteta. Ekonomika = Tomsk State University. Journal of Economics. 2021;(54):228–238. DOI: 10.17223/19988648/54/13
23. Bryzgalov D. V., Gryzenkova Yu.V., Tsyganov A. A. Prospects for digitalization of the insurance business in Russia. Finansovyi zhurnal = Financial Journal. 2020;12(3):76–90. (In Russ.). DOI: 10.31107/2075–1990–2020–3–76–90
24. Popova E. K. Impact of digitalization on the promotion of insurance services. Forum molodykh uchenykh. 2020;(12):433–437. (In Russ.).
Review
For citations:
Pluzhnik A.B. Improving Features of Sales of Health Insurance Products. Management Sciences. 2023;13(3):108-118. https://doi.org/10.26794/2304-022X-2023-13-3-108-118